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Business Systems Analyst 3 : 25-06213

Sunnyvale, CA 94086-5304

Posted: 02/05/2026 Job Category: Business System / Financial / Business Analyst Job Number: 26315973 Country: US

Job Description

Primary Skills: ServiceNow (Expert), AI Integration (Advanced), Predictive Intelligence (Advanced), Stakeholder Management (Proficient), Change Management (Proficient)
Contract Type: W2 Only  
Duration: 6+ Months
Location: Sunnyvale, CA
Pay Range: $75 - $80 per hour on W2

Job Summary:
We are in search of a seasoned ServiceNow ITSM Solutions Architect with specialization in Conversational & Agentic AI Enablement to spearhead the enhancement of our Moveworks conversational AI integration within ServiceNow ITSM, ensuring the platform's readiness for broader agentic AI adoption. The ideal candidate will identify and bridge gaps in current integrations and processes, devise strategies for platform improvement and future-ready feature adoption, and work closely with stakeholders to drive meaningful enhancements in employee experience and productivity. This role requires an individual with a blend of technical prowess in ServiceNow and AI integrations, strategic thinking, and effective stakeholder engagement.

Key Responsibilities:
  • Maximize the value of Moveworks and AI integration within ServiceNow ITSM, identifying underutilized capabilities and driving conversational AI feature optimization.
  • Develop and implement a strategy for ServiceNow platform readiness, evaluating new features, and crafting T+30/60/90 day feature adoption plans.
  • Solution and deliver advanced functionalities, ensuring compliance with standards, and architect custom workflows as required.
  • Conduct proof of concepts, demonstrations, and training to bolster adoption and knowledge.
  • Collaborate with other architects and stakeholders, managing expectations and aligning roadmap executions with measurable business outcomes.
Must-Have Skills:
  • Extensive experience and expertise in ServiceNow ITSM solutions design and delivery.
  • Proficient knowledge of conversational and agentic AI integration and optimization.
  • Strong capabilities in stakeholder management, communication, and driving change.
Industry Experience Required:
  • Candidate must have significant experience working within ITSM and a proven track record of improving platforms with AI technologies. Proven experience in predictive intelligence, Now Assist, and scoped app development within the ServiceNow environment is essential.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
 
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.  We don't just connect you with great jobs, we connect you with a workplace that inspires!
 
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About Sunnyvale, CA

Ready to kickstart your career in the vibrant Silicon Valley area around Sunnyvale, California? This bustling tech hub offers an unparalleled array of job opportunities in the heart of innovation. Nestled near the stunning Santa Cruz Mountains and boasting easy access to iconic landmarks like the Googleplex and Levi's Stadium, Sunnyvale provides a perfect balance of work and play. Indulge in delicious local cuisine, catch a show at the Mountain View Center for the Performing Arts, or take a stroll through the picturesque Sunnyvale Bay Trail. Don't miss out on the chance to grow your career in this dynamic and enchanting region – explore our job listings today!