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Business Process Improvement Lead : 26-02632

San Francisco, CA 94103

Posted: 09/02/2026 Job Category: Software Engineering & Development Job Number: 26-02632 Country: US

Job Description

Primary Skills: Process Analysis (advanced), Lean Six Sigma (advanced), SQL (intermediate), Excel (intermediate), Data Analytics (intermediate)
Contract Type: W2
Duration: 12 Months
Location: San Francisco, CA - 94103 (Remote)
Pay Range: $78.76/hr - $82.76/hr
Travel: Up to 20%

Job Summary: This role will lead large-scale, cross-functional initiatives aimed at enhancing community support operations. You will be instrumental in analyzing, designing, and implementing process improvements to elevate the user experience. The position requires driving pilot programs and measuring their success to ensure sustained positive impact.

Key Responsibilities:

  • Analyze and redesign key customer support processes.
  • Lead and execute pilot projects for process improvements.
  • Develop and implement measurement systems for process data.
  • Collaborate with various teams on process impact assessments.
  • Transition successful solutions to operations for ongoing effectiveness.

Must-Have Skills:

  • Proven experience in process improvement methodologies
  • 5 years of post-graduate experience in operations (industrial engineering or similar preferred experience).
  • Lean Six Sigma Green Belt or Black Belt Certified or equivalent experience
  • Strong stakeholder management and cross-functional leadership.
  • Ability to work effectively in ambiguous problem spaces.

Experience in operations, particularly within customer service or contact center environments, is essential for this role.


ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

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As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About San Francisco, CA

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