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Business Analyst (Salesforce) III: 24-01805

Austin, TX 78746

Posted: 07/08/2024 Job Category: Business System / Financial / Business Analyst Job Number: 22505652

Job Description

Primary Skills: Business Operations, Marketplace, Sales Cloud/Salesforce CRM
Duration: 6 Months
Contract Type: W2 Only
Location: Austin, TX 
Pay Range: $43.11 - $47.23 Per hour on w2

“Work where you’re valued and paid what you’re worth”

Work closely with relevant stakeholders to gather, understand and define business requirements
Understand the structure, policies and operations of an organization to recommend solutions that enable the organization to achieve its goals
Develop user stories and to-be process flows to support the design and development of our Salesforce solution
Partner with the Product Manager to translate product roadmap features into well-defined product requirements/user stories
Work collaboratively with team members to design a solution that will meet business requirements and create user stories
Collaborate with developers and QA to test and verify that solutions will meet business requirements
Plan and drive key meetings with stakeholders and experts including requirement sessions, system demos and user acceptance testing
Participate in prioritization meetings with the SCRUM master and Product Owner
Manage risks and issues, escalating to senior stakeholders for resolution
Coach and facilitate champion users across various teams to enhance their success
Provides ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues, and communicating the resolution of issues to the departments
Document use cases, business/system/functional requirements

Excellent interpersonal skills, verbal and written communication in English
Excellent stakeholder management skills
Strong organisational skills
Experience of working in an agile environment
Highly adept to change
Willingness to learn
Strong experience with Salesforce CRM (primary Sales Cloud, Experience Cloud)

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today! 

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