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Application Support I: 24-01809

Austin, TX 78729

Posted: 07/10/2024 Job Category: Technical Support & Customer Service Job Number: 22507498

Job Description

Primary Skills: Video Conferencing, Technical Support, Troubleshooting, Customer Service, Monitoring Systems
Contract Type: W2 Only
Duration: 6+ months contract with possible extension
Location: Austin, TX (#LI-Onsite)
Pay Range: $25 - $29 per hour
 #LP


JOB RESPONSIBILITIES:
  • Physically and remotely troubleshoot video conference rooms and technology.
  • Provide on-site and remote video conference support to internal and external partners.
  • Actively monitor system dashboards and maintain ecosystem health.
  • Manage team inboxes, calendars, and ticketing systems, ensuring efficient event and issue tracking.
  • Employ critical thinking to diagnose, resolve, and communicate technical issues effectively.
JOB REQUIREMENTS:
  • Minimum of 2-3 years in video conference technician roles.
  • Proficiency in Zoom, Poly, Neat, and Extron hardware/software, and familiarity with Samsung and NEC equipment.
  • Excellent verbal and written communication skills, with strong problem-solving and self-direction capabilities.  
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today! 

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Discover your next career opportunity in the vibrant job market around Austin, Texas! Known for its lively music scene, world-class cuisine, and abundant outdoor activities, Austin offers a dynamic and thriving environment for job seekers. With iconic landmarks like the Texas State Capitol and Lady Bird Lake, as well as cultural gems such as the Blanton Museum of Art and the historic Paramount Theatre, there's no shortage of enriching experiences in this city. Home to professional sports teams like the Austin FC, this area provides a perfect blend of work and play. Explore our job listings today and embark on a career journey in this irresistibly charming region that promises growth and endless possibilities.