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Akraya Inc.
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AI Systems Analyst - Customer Experience Improvement: 25-03551
Remote - United States, CA 95125 US
Posted: 01/17/2025
2025-01-17
2025-02-16
Job Category: Data Engineering, Big Data & Hadoop
Job Number: 24497342
Job Description
Primary Skills: AI-Design Expert, Conversational-Flow Advanced, NLU-Proficiency Intermediate, Statistical-Analysis Basic, Reporting-Skills Novice
Contract Type: W2 Only
Duration: 3+ Months with Possible Extension
Location: Remote
Pay Range: $38 - $43 per hour on W2
Job Summary:
Join a purpose-driven team at a company shaping the future of global commerce, focusing on creating innovative customer self-service experiences through AI-driven platforms. Work alongside a talented group of product managers, designers, engineers, and business partners to redefine customer interactions through voice and chat automation, making services intuitive and engaging. Contribute to the development of conversational models and enhance self-service channels' overall performance and user satisfaction.
Key Responsibilities:
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Contract Type: W2 Only
Duration: 3+ Months with Possible Extension
Location: Remote
Pay Range: $38 - $43 per hour on W2
Job Summary:
Join a purpose-driven team at a company shaping the future of global commerce, focusing on creating innovative customer self-service experiences through AI-driven platforms. Work alongside a talented group of product managers, designers, engineers, and business partners to redefine customer interactions through voice and chat automation, making services intuitive and engaging. Contribute to the development of conversational models and enhance self-service channels' overall performance and user satisfaction.
Key Responsibilities:
- Document friction points in self-service channels and identify opportunities for new features.
- Collaborate with designers to develop user-friendly conversational flows.
- Integrate workflow automation into conversational experiences for better self-service.
- Assist in the advancement of the Conversational NLU model.
- Monitor and elevate IVR performance and include features supporting corporate goals.
- Proven experience in conversational flow design (e.g., Kore.ai, Google Dialogflow, Nuance Mix).
- Hands-on experience with NLU models.
- Competency in analyzing self-service platform performance and identifying improvement areas.
- Background in customer service or contact center environments.
- Familiarity with global operations and cross-cultural, cross-time zone collaboration.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!