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AI QA Specialist : 26-02687

Charlotte, NC 28277

Posted: 10/05/2026 Job Category: Quality Assurance and Testing Job Number: 26-02687 Country: US

Job Description

Primary Skills: Generative AI evaluation (Advanced), Data Analysis (Advanced), Quality assurance (Advanced), Customer Service (Expert), CRM platforms (Intermediate),
Contract Type: W2 Contract 
Duration: 10+ Months 
Location: Charlotte NC (Hybrid)
Pay Range: $20.00 - $28.00 Per Hour

Job Summary:

This role focuses on rigorously testing and improving generative AI-powered customer assistance tools. You will analyze user interactions to identify areas for enhancement and collaborate with teams to refine AI responses. The goal is to ensure a high-quality, helpful, and satisfying experience for users.

Key Responsibilities:

  • Assess AI interactions for errors and user satisfaction trends.
  • Collaborate with various teams to pinpoint and resolve AI response issues.
  • Contribute to the continuous improvement of AI-generated content.
  • Analyze user feedback to understand satisfaction and dissatisfaction drivers.
  • Apply security policy intent to diverse AI interaction scenarios.

Must-Have Skills:

  • Strong analytical and evaluative skills.
  • Excellent attention to detail and organizational abilities.
  • Effective verbal and written communication.

Experience in a financial institution or other highly regulated environment is preferred.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

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As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About Charlotte, NC

Ready to embark on a new career adventure? Explore our job opportunities in and around Charlotte, North Carolina, where the Queen City's vibrant energy meets Southern charm. Known for its dynamic job market and diverse industries, Charlotte offers endless growth possibilities for professionals seeking new opportunities. Discover the city's rich history at the Levine Museum of the New South, catch a show at the Blumenthal Performing Arts Center, or immerse yourself in nature at the stunning Freedom Park. Indulge in the region's famous barbecue joints, explore the NASCAR Hall of Fame, or cheer on the Carolina Panthers at the Bank of America Stadium. Join us in Charlotte and unlock a world of career possibilities in this bustling city with a small-town feel.