Akraya Inc.
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http://www.akraya.com
http://www.akraya.com
true
Application Operation Engineer III: 23-00765
Posted: 03/23/2023
2023-03-23
2023-04-22
Job Category: HR, Operations, Recruiting, Sales
Job Number: 19254274
Job Description
Primary Skills: Service Management, SaaS, Change Management, Incident Management, Problem Management.
Contract Type: W2 Only
Duration: 04+ Months
Location: Mountain View-CA 100% remote
Pay Range: $90.00 – $95.00 per hour
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TALK to a recruiter NOW: CONTACT Varun at (408) 907-6925
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Looking for a new job that will give YOU a sense of accomplishment?
JOB RESPONSIBILITIES:
JOB REQUIREMENTS:
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CALL NOW: Varun at (408) 907-6925
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ABOUT AKRAYA
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.
Contract Type: W2 Only
Duration: 04+ Months
Location: Mountain View-CA 100% remote
Pay Range: $90.00 – $95.00 per hour
-----------------------------------------------------------------------------------------------------
TALK to a recruiter NOW: CONTACT Varun at (408) 907-6925
-----------------------------------------------------------------------------------------------------
Looking for a new job that will give YOU a sense of accomplishment?
JOB RESPONSIBILITIES:
- The ideal Modern Service Management Engineer will have a solid understanding of how to operate and execute across multiple cross functional teams, in order to accelerate developer productivity and increase business value while providing a frictionless Service Management experience.
- You will be responsible for driving and maintaining various functions within the IT Service Management Organization, inclusive of event, incident, change and problem management.
- The successful candidate loves problem solving, obsesses over process and details, and has a track record of using data to influence business decisions.
- You must have years of experience with, and be able to understand, complex IT systems within a hybrid, microservices environment.
- You will thrive working in a fast-paced IT Operations environment responsible for sustaining availability and performance of multiple SaaS offerings 24x7x365. In this role, you will be working with a team of individuals from the US and India providing around the clock support to all of clients service offerings.
JOB REQUIREMENTS:
- 5+ years’ experience developing processes and technology improvements to address business problems and strategies.
- 3+ years of experience working in a 24x7x365 IT operations environment. Preferably in a SaaS vertical
- Demonstrated passion and aptitude for data, analytics, and problem solving.
- Ability to quickly and accurately translate complex technical issues into easily consumed communications that can be understood by executive leadership.
- Expert understanding of 1 or more ITIL based Service Support process (Change management, problem management event management and incident management).
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CALL NOW: Varun at (408) 907-6925
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ABOUT AKRAYA
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.
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