• Manage and process generative AI tool access requests based on defined policies.
• Provide Tier 1 support, troubleshoot common user issues, and escalate complex problems.
• Audit tool usage, manage seat capacity, and generate usage reports.
• Develop and maintain user guides, FAQs, and internal knowledge base content.
• Collaborate with internal stakeholders and external vendor account managers.

• Proven experience in SaaS administration, including user and seat management.
• Hands-on familiarity with generative AI tools used in media/content workflows.
• Excellent written communication and documentation skills.

• Monitor and respond to operational incidents and escalations
• Coordinate with third-party partners and external agencies
• Supervise AI-assisted operational workflows and identify high-risk events
• Escalate incidents appropriately based on SOP guidelines
• Develop and maintain operational documentation and playbooks
• Analyze workflows and identify automation opportunities
• Work cross-functionally with engineering and operations teams
• Maintain incident logs and post-event reports
• Participate in on-call operational support rotation
• Ensure timely communication during active crisis situations

• Experience in Trust & Safety Operations or Crisis Operations
• Strong process documentation and SOP creation experience
• Workflow automation or operations improvement background
• Experience handling escalations and incident response
• Strong communication and stakeholder coordination skills
• Comfort working with AI-assisted workflows
• Ability to work in ambiguous and time-sensitive environments
• Experience with operational support and workflow management
• Bachelor’s degree or equivalent experience
• Minimum 3+ years of relevant experience

• Execute daily cash disbursement activities.
• Liaise with financial institutions and internal departments on payment processes.
• Respond to inquiries and conduct investigations related to cash disbursements.
• Provide funding support for diverse fixed income and trading operations.
• Analyze cash balances, ledgers, and portfolios for optimal funding.

• Proficiency in cash management principles.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Summary:
We are seeking a Media Systems Regional Engineer based in Los Angeles, tasked with ensuring the reliability and consistency of various technical and creative spaces across the portfolio. The role involves extensive collaboration with global engineering teams to manage support standards and lead technology deployments. Suitable candidates will possess deep technical expertise in media system infrastructure and demonstrate a calm, solutions-oriented approach in high-pressure situations.

Key Responsibilities:

• Provide technical support and maintenance for complex AV and network systems across multiple facilities.
• Conduct routine and emergency calibrations for audio and video equipment to meet industry standards.
• Collaborate with network engineering teams to ensure seamless media data flow and system connectivity.
• Serve as the primary contact for regional Media System Engineering issues, coordinating with external vendors and global teams.
• Develop and maintain technical documentation, SOPs, and continuously identify system improvements.

Must-Have Skills:

• Proficient in AV systems troubleshooting and maintenance.
• Strong ability to perform audio and video calibrations.
• Effective communication skills for both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with digital cinema or live broadcast environments.

This role is suitable for someone who can operate autonomously yet maintain a high level of integration with a globally distributed team, providing innovative technical solutions and improvements in a creative industry setting. Candidates are expected to have a proactive service approach and the agility to adapt to evolving technical needs.

• Placing and managing initial title and appraisal orders through Empower and external vendor systems.
• Efficiently managing daily tasks to meet specific volume targets including 8–10 title orders and 6–8 appraisal orders per day.
• Maintaining accurate pipeline management to ensure smooth loan processing.
• Facilitating internal communications with loan officers and processors to address issues or clarify information.
• Supporting the team in various loan processing tasks to ensure compliance and accuracy in documentation.

• Experience with Loan Origination Systems, specifically Empower is a plus.
• Strong adaptability and proactive communication skills.
• Solid background in residential mortgage processing.