Job Summary

Our Client is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, providing access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, our client has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About This Role
The Insights team is looking for a motivated individual with a mixed-methods research background to serve as an Insights Manager. This person will be responsible for executing large strategic research studies across our client's consumer product offerings, as well as delivering relevant analytics and technical support to the team, as needed. Specifically, this person will be responsible for:

• Product and Audience Research: Designing and executing complex research studies that inform the development and continued optimization of our client's subscription services and Core product offerings.
• Measurement: Managing longitudinal CSAT/NPS and other KPI studies for ongoing internal and external reporting across all product offerings.

• Leveraging multiple primary and secondary quantitative data sets to answer key questions, ensuring a holistic analysis of problems and potential insights.
• Managing the execution of research studies, including sampling, data collection, cleaning and weighting to ensure the highest level of data quality;
• Data analysis, including cross tabulation and dashboard creation to generate meaningful findings; and,
• Report development, specifically creating meaningful but digestible reports that clearly communicate findings to non-research audiences (e.g. senior leadership, sales, product, design).

• A strategic thinker who can translate data into insights that address business needs;
• A research powerhouse with a strong knowledge of quantitative and qualitative methods, who can also easily blend primary and secondary inputs to enrich their findings;
• A self-starter who delivers research quickly and independently, and takes initiative when they see research opportunities.
• A story-teller who can communicate findings in a compelling, meaningful way.
• A business-minded researcher who understands how data can inform product development and revenue creation.
• A researcher who deals well with ambiguity and can operate in a fast-paced environment.
• An AI-curious researcher who has leveraged AI tools to improve research efficiency.

• 8+ years of professional experience in consumer/user experience research and a Bachelor's degree or 6 years of experience and a Masters degree.
• Extensive experience with survey design, sampling, weighting and basic statistical analysis is required.
• Expertise in Alchemer or Qualtrics is required.
• Experience with Dscout, UserInterviews, or similar qual tool.
• Presentation building skills (PowerPoint, Google Slides) and a good eye for concise data visualization.
• Exceptional communication skills and ability to synthesize findings for both technical and non-technical audiences
• Basic knowledge of SQL, Redshift, and Tableau is preferred but not required.
• Prior Healthcare experience needed
• Experience in healthcare is preferred but not required.
• Experience in AI research tools is preferred but not required.

Key Responsibilities:

• Evaluate returned product units using laboratory equipment.
• Author comprehensive technical investigation reports.
• Conduct root cause analysis for product failures.
• Collaborate with quality and cross-functional teams.
• Support laboratory equipment management and validation.

Must-Have Skills:

• 5+ years of experience in complaints/failure analysis.
• Proficiency in medical device complaint handling.
• Experience with ISO standards and risk analysis.

Domain / Industry Experience:
Experience in the medical device industry, specifically with Class II or Class III devices, is strongly preferred.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

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