Key Responsibilities:

• Review incoming security alerts and prioritize based on threat level.
• Work with vendors to remove malicious content and entities.
• Analyze data to identify threat patterns and adversary behavior.
• Develop and implement automation scripts to streamline workflows.
• Support operational and analytical processes for security.

Must-Have Skills:

• Proficient in writing complex SQL queries.
• Experience in security operations or threat intelligence.
• DevOps or developer exposure

Domain Experience Required:                                                                             
 Prior experience in cybersecurity within IT or related industries is essential for this role.

Job Summary:
We are seeking a dedicated Technical Support Engineer to provide comprehensive technical support for field engineers, technicians, and product support personnel. The ideal candidate will advocate for customers by understanding and troubleshooting our platform, employing cloud technologies, and resolving technical cases by leveraging their expertise in ServiceNow software and platform. This role requires someone with a strong ability to analyze data to isolate issues, collaborate effectively, and a readiness to work on-site in our San Diego office on Wednesdays and Thursdays.

Key Responsibilities:

• Serve as a customer advocate, ensuring effective support for users/administrators.
• Understand and troubleshoot the platform deeply, using cloud technologies to resolve challenging technical situations.
• Resolve technical cases promptly, providing solutions or guidance regarding the ServiceNow software and platform.
• Analyze customer data to isolate potential causes of issues, employing a thorough understanding of the ServiceNow platform and its core functionalities.
• Foster collaboration to achieve personal and group goals, involving others when necessary.

Must-Have Skills:

• Proficiency in Web Services (SOAP/REST)
• Fundamental understanding of networking and scripting, along with familiarity with a programming language
• Strong grasp of relational database concepts

Industry Experience Required:

• Experience in computer systems support, especially networked and/or wireless systems, and complex software troubleshooting is essential for this role. Familiarity with IT Service Management platforms like ServiceNow is highly desirable.

ABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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Must Have Skills:

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Industry Experience Required:

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